Effective date: August 17, 2025
Your (“you”) privacy is important to Govos Technology INC and its affiliated entities under common ownership and control within the Govos family of companies (collectively, “Govos”, “we”, “our” or “us”). This privacy policy (“Privacy Policy”) applies to the information we collect about you in the course of our business in the US and Canada, including through Govos websites (govostech.com and https://www.google.com/search?q=ca.govos.com) and electronic forms, services, marketing activities, research, retail locations, and other online or offline offerings or services operated by or on behalf of Govos (collectively, the “Site(s)” or “Services”). This Privacy Policy can provide privacy details on how we manage your personal information for all Govos Sites or Services, unless a separate privacy policy is provided for a specific Govos product or service.
By using the Services, you agree to this Privacy Policy and that your personal information may be transferred to or accessed by entities around the world (mainly in the United States) to perform processing activities such as those described in this Privacy Policy in connection with your use of our products and services. Residents of Canada and certain states, such as California, may have additional personal information rights and notices. Please see Section 12 (Additional Information for Certain Jurisdictions) below for more information.
If you have questions or concerns regarding our Privacy Policy or practices, please contact us at privacy@govostech.com. We will be happy to address them directly.
This Privacy Policy contains the following sections:
The Information We Collect and Sources of Information
How We Use Your Information
Cookies and Similar Technologies
How We Share and Disclose Your Information
Security and Retention of Your Information
International Data Transfers and Storage
Your Rights and Choices
Children's Privacy
Third-Party Links and Features
Updates to the Privacy Policy
Contact Us
Additional Information for Certain Jurisdictions
In order to provide our Services to you, we will collect your personal information directly from you, automatically when you use our Services or interact with us, and from third parties. We will only collect the information that is necessary for its specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes.
Please be aware that certain information or data collected through our Services may be processed locally on your device. Such information or data will not be transmitted to our servers for collection, storage, sharing, or sale. For instance, sound data, where data is only processed locally on products and shall be available only to and for the function required for the service or radio equipment to operate.
We may collect the following categories of information (which may or may not be personal information):
A. Information you provide directly to us or upload When you use our Services, you may provide certain information to us. Some of the most common categories of information we collect directly from you include:
Identifiers: such as contact and account information, including name, address, telephone number, email address, postcode and login credentials, including your Govos account information. If you represent an entity, we may further require your occupation or representative position information regarding such an entity.
General location information: We may collect your general location information, such as zip code, to perform our service such as deliver your purchases.
Precise Location Information: We may collect your precise location information, with your consent, when you use features like our 'Find a Store' locator. You can manually enter a location, and you may be able to adjust your device's permissions to prevent this collection.
Financial and transactional information: such as shopping cart details, order details, delivery details, shipping and billing address, credit card information, receipt information and purchase history.
Customer service interaction information: such as messages, comments, feedback submitted to us through online forms or email, summaries or voice or video recordings of interactions with our customer service personnel. This includes information provided to process returns or warranty claims.
Commercial information: such as products viewed on our website.
Information you provide in connection with surveys, interviews or other Govos's marketing activities: such as your interests, preferences, demographic data, income, lifestyle and other information you are willing to provide.
Any other information: you choose to directly provide to Govos in connection with your use of the Services.
B. Information that occurred or was collected online automatically When you use our Services, we may automatically collect certain information. We use a variety of third-party technologies, including cookies and similar tools, to assist in collecting this information.
Online Activity and Browsing Information: such as links clicked, page views, purchases, searches, items viewed within the Site, information uploaded, items you add to your cart, the state or country from which you accessed the Site and your interactions within the Site.
Information related to your device or SIM card: such as your IP address, device type, browser type and network status.
C. Information that may be shared by Third Parties When you participate in certain raffles, campaigns, competitions, or other third-party activities, the third party may share your personal information with us. If you purchase our products from a distributor, we may also collect information about your contact details, purchase details, and customer service interaction from the distributor. Additionally, we may collect and use account information assigned to you by third-party service providers, such as Shopify, if you access our Services through a third-party website or social media platform.
We may use your personal information to, for example, provide the products you have ordered, advertise to you, provide customer service, improve Site functionality and user experience, improve our products and services, personalize the Site, and/or communicate with you.
In detail, we may use your information for the following purposes:
To Provide the Features of the Site and the Services You Request. (e.g., fulfilling orders, completing transactions, resolving customer service inquiries).
To Communicate with You. (e.g., sending communications regarding your account, orders, responding to inquiries, and sending marketing communications with your consent).
For Research, Analytics and Improvement. (e.g., understanding consumer behaviors, improving Site usability and business operations).
For Brand Marketing and Promotion. (e.g., providing marketing, differentiated marketing, and promotional materials).
Like many websites, we and our third-party partners use cookies, pixel tags, web beacons, and similar technologies to collect your browsing information. These technologies help us remember your preferences, analyze website traffic, and provide a personalized advertising experience. You can manage your cookie preferences through your browser settings.
We do not sell your personal information, but we may share your information in the following circumstances:
With Govos Affiliated Entities: Shared internally within our corporate family for the purposes described in this policy.
With Service Providers: Third parties that assist us in operating the Site, processing payments, fulfilling orders, providing customer service, conducting data analysis, or sending marketing materials (e.g., Shopify, logistics companies).
With Advertising and Marketing Partners: To assist us in delivering customized advertising to you on other websites.
For Legal and Security Reasons: We may disclose information if required by law or to protect the rights, property, or safety of Govos, our customers, or the public.
We implement reasonable physical, technical, and administrative security measures to protect your personal information against unauthorized access, loss, misuse, or alteration. However, please note that no data transmission or storage system can guarantee 100% security. We will only retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
As Govos is a globally operating business, your personal information may be transferred, stored, and processed in facilities outside your country of residence (for example, servers in the United States). Privacy laws in these countries may differ from the laws of your jurisdiction.
You may submit privacy rights requests and manage your privacy choices in several ways.
Access, Correction, and Deletion of your Personal Information: You have the right to request to know more about and access your personal information, request deletion of your personal information (including request closing the Govos account), and request correction of inaccurate personal information.
We will proceed with your deletion request subject to certain exceptions allowed by law (e.g., to complete a transaction, detect security incidents, or comply with legal obligations).
Our Services are not directed to minors under 16 years of age. We do not knowingly collect personal information from children under 16. If we discover that we have inadvertently collected personal information from a child under 16, we will take commercially reasonable steps to delete such information as soon as possible.
Our websites may contain links to third-party websites or applications (such as social media platforms). These third parties have their own independent privacy policies. We do not assume any responsibility or liability for the content and privacy practices of these linked websites.
We may modify or update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Effective date" at the top will be updated. In the event of material changes, we may notify you via the email you provided or through other prominent means.
We may modify or update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Effective date" at the top will be updated. In the event of material changes, we may notify you via the email you provided or through other prominent means.
If you have any questions or concerns regarding this Privacy Policy, your personal information, or if you wish to exercise your privacy rights, please contact us at:
Email: privacy@govostech.com
Phone: [Please insert Govos's actual phone number here, the original text had ]
A. Your California Privacy Rights (CCPA/CPRA) As a California resident, you have the following rights with respect to your personal information:
The Right to Know: You have the right to request that we disclose to you the personal information we have collected, used, disclosed, and sold or shared about you.
The Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions.
The Right to Correct: You have the right to request that we correct inaccurate personal information that we maintain about you.
The Right to Opt-Out of Sale / Sharing: You have the right to direct us not to sell or share your personal information.
The Right to Limit Use and Disclosure of Sensitive Personal Information: We only use and disclose your sensitive personal information for permitted purposes under the CCPA.
The Right Against Discrimination: You have the right not to be discriminated against for exercising any of the rights described in this section.
How to Exercise Your Rights:
Emailing us at privacy@govostech.com.
Calling us toll-free at: [Insert your customer service number].
To opt out of the “sharing” of your personal information, please visit the "Do not sell/share my information" link at the footer of our websites. We also process browser-based opt-out preference signals, such as the Global Privacy Control (GPC).
B. Information for Canada Residents If you are a resident of Canada, under certain circumstances and subject to applicable data protection laws, you may be entitled to request additional information regarding our data governance practices, request that Govos cease communicating your information, or de-index any hyperlink attached to your name. If you have a complaint or wish to submit a request, please contact us as detailed in the Contact Us section above.
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